How do I contact you about privacy?

Open live chat, use the account form, or email privacy@kiyototo.club. Include your registered name and the change you want, and we will answer during 09:00-21:00 WIB.

Reference

kiyototo Kebijakan Privasi untuk Akun Anda

We spell out what we collect, why we keep it, and how you can ask us to change it.

Data useCookie controlAccount requestsLocal law

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What We Collect And Why

kiyototo Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This policy explains the data we collect when you create an account, send a message, or load the page on a phone, tablet, or desktop. We may record your name, contact details, device type, IP address, browser version, session time, and the transaction reference tied to

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DANA, OVO, GoPay, or QRIS activity. We use those records to verify requests, stop misuse, fix errors, and keep the account trail accurate. Some logs may also show the device route you used to reach us, which helps us spot repeated failed sign-ins and protect the
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account from misuse. We keep data only for the period needed for service, security, dispute handling, and legal duties. Where local law allows, you can ask us to see, correct, or delete data linked to your account. If the law in your area sets a different
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rule, that rule controls.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT PATHS

How To Reach Our Privacy Team

For access, correction, or deletion requests, we keep the path simple: use live chat, send a message from the account menu, or write to [email protected].

ACCOUNT SAFETY

How We Handle Privacy Requests

We treat privacy requests as account work, not as a generic inbox note. We log the minimum data needed to confirm you, keep cookie settings tied to the device you used, and…

Data minimization

We collect account details, device data, and payment references only when they help us verify you or complete a request. If a field is not needed for that task, we do not keep it in the active file.

Cookies

Cookie choices sit in the browser you used to open the page. If you clear them, we may ask you to confirm the session again before we accept a request from the same device.

Account security

Use your registered email or phone, and keep sign-in codes private. When you open from a shared phone, log out after the session so another person cannot send privacy changes on your account.

Retention

We keep transaction references, request logs, and support records only for the period needed for service, dispute handling, and legal duties. After that, the record moves to restricted storage or is removed.

Request changes

From the account menu, open Settings, then Privacy Requests, and tell us what you want changed. If you prefer, send the same request through live chat or email and we will match it to your profile.

Who to contact

If a request is urgent or incomplete, contact the privacy team directly and include your registered name plus one matching detail. We use that check before we touch account data or release a copy.

Common Privacy Questions From You

These are the questions we hear most when you want to know what we hold, why we hold it, and how you can change it. The answers below stay tied to account data, device data, cookies, and payment references, not to general site chatter. If local law gives you a different right, we follow that rule in your region.

We may record your name, contact details, device type, IP address, browser, and the verification details you send us. If you use DANA, OVO, GoPay, or QRIS, we keep the reference needed for reconciliation.

Cookies help us remember sign-in status, language choice, and request forms on the device you used. If you clear them, we may ask you to confirm the same account again before we change any record.

Yes. Use the account menu, live chat, or privacy email with the exact detail you want changed. We may ask for a matching phone or email first, so we only edit the right file.

We keep records only as long as needed for service, security, dispute handling, and legal duties. Once that period ends, we restrict access or remove the data according to our retention rules.

We share data only when needed to run the service, process a verified request, or meet a legal duty. Any partner gets the minimum detail needed, not your full account history.

Open live chat, use the account form, or email [email protected]. Include your registered name and the change you want, and we will answer during 09:00-21:00 WIB.

Yes. If the rules in your area allow access, correction, or deletion, we follow them. When a local rule is stricter, that rule controls our response and the timing.

kiyototo Kebijakan Privasi untuk Akun Anda

How To Reach Our Privacy Team

How We Handle Privacy Requests

Data minimization

Cookies

Account security

Retention

Request changes

Who to contact

Common Privacy Questions From You

01 What data do you collect when I open an account?

02 Why do you keep cookie data?

03 Can I ask you to change my data?

04 How long do you keep my data?

05 Do you share my data with anyone else?

06 How do I contact you about privacy?

07 Does local law change what you can do?

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